After-sales service

If any problem occurred during operation, please contact with local dealer or our company. We will try the best to offer good service. We also offer technical support to our distribution partners.

Trouble shooting for some parts

1.

Q:

The chair can not be moved, but the beep that hints for function is regular and other keys are in good work

A:

1/ Bad connection for relay, or malfunction for wire coil. Clean the contacting point of relay, or change the relay.
2/ The motor is in malfunction, or the wire is with open circuit. Check and re-connect the broken circuit, or change the motor.

2.

Q:

The X-ray viewer does not shine

A:

1/ The bulb is in malfunction. Change the bulb.
2/ Bad connection for wires. Re-connect the wires.

3.

Q:

The instrument tray dangles down

A:

1/ The weight of article placed on the tray＞2Kg. Reduce the weight exerted on the tray.
2/ The balance spring worn out. Change the balance spring.
3/ The balance damping worn out. Change the balance damping.

More information concerning trouble shooting, please refer to following FAQ technical documents